spin996 Privacy Policy

Introduction

This Privacy Policy is a binding agreement between you ("Player" or "User") and spin996 ("we", "our platform"). By registering an account, using the website, or accessing any service provided by spin996, you agree to the terms set out in this policy.

spin996 is committed to protecting your privacy and ensuring that all information you provide is handled transparently, securely and in accordance with the international standards adopted by our licensing authority.

1. Information We Collect

In operating our online gaming platform, spin996 collects various categories of personal information to ensure that the services provided are safe, legitimate and in line with our international licensing requirements.

Account registration information includes:

• Full name as shown on your identity card (MyKad) or valid passport
• Date of birth — to verify that you are 21 years of age or older
• Active email address for communication and account verification
• Mobile phone number for two-factor authentication and important notifications
• Username and password chosen by you
• Identity card number or valid identity document for the KYC (Know Your Customer) process

Financial transaction information includes:

• E-wallet details (Touch 'n Go eWallet, Boost) used for deposits and withdrawals
• DuitNow or online banking account (FPX) information registered in your name
• Deposit and withdrawal history, including date, amount and transaction status
• Cryptocurrency wallet address if you use USDT, BTC or ETH as a payment method

Technical information collected automatically:

• Device IP address when accessing the platform
• Web browser type, operating system and screen resolution
• Cookie data and session activity logs
• General geolocation information for regulatory compliance purposes

2. How We Use Your Information

The information collected is used solely for the purposes of platform operations and licensing compliance. spin996 does not use your data for any purpose other than those stated below.

• Identity verification during registration and the KYC process required by the licensing body
• Processing deposits, withdrawals and player account management
• Detection and prevention of fraud, money laundering and suspicious activity
• Delivering promotions and bonuses to eligible players, including welcome bonuses and the VIP programme
• Customer service communication via live chat and support email
• Improving the user experience based on platform usage patterns
• Meeting reporting requirements to our international licensing authority
• Maintaining account security and verifying each login session

3. Sharing of Personal Information

spin996 understands that your trust is the most valuable asset in our relationship. Therefore, sharing of personal information is limited to situations where it is strictly necessary.

Your information may be shared in the following circumstances:

• Payment service providers: Payment processors that help us handle deposit and withdrawal transactions, such as e-wallet and online banking service providers, are bound by strict confidentiality agreements.
• Regulatory and licensing bodies: Certain information may be shared with our international licensing authority as part of compliance and regulatory requirements.
• Legal authorities: Where a valid court order or official request from a law enforcement body exists, we may be required to disclose certain information in accordance with applicable legal provisions.
• Technology providers: Technical partners that provide platform infrastructure, analytics and security systems are all subject to strict data protection agreements.

In all of the above situations, only the minimum necessary information will be shared, and the receiving parties are contractually bound not to use it beyond the agreed scope.

4. Data Security Measures

spin996 invests in robust cybersecurity infrastructure to ensure that players' personal data is always protected against unauthorised access, data loss or information theft.

• 256-bit SSL/TLS encryption for all communication between your browser and our servers
• Two-factor authentication (2FA) available for all player accounts
• Continuous around-the-clock security system monitoring by our IT team
• Strict internal access controls — only authorised personnel may access sensitive data
• Regular security audits by independent third parties to identify system vulnerabilities
• Established incident response procedures in the event of any data breach
• Regular data backups to separate, secure servers

5. Use of Cookies and Tracking Technologies

The spin996 website uses cookies and similar tracking technologies to improve the user experience and ensure the platform runs smoothly.

Types of cookies we use:

• Essential cookies: Required for basic website functions, including login session verification and account security. These cookies cannot be disabled.
• Performance cookies: Collect information about how visitors interact with our website, helping us identify areas for improvement.
• Preference cookies: Save your personal settings such as language choice and display preferences to make future sessions more convenient.

You can manage cookie settings through your web browser settings. However, disabling certain cookies may affect the full functionality of the spin996 website.

6. Your Rights Over Personal Data

As a registered player at spin996, you have certain rights regarding the personal information we hold about you. We are committed to respecting and facilitating the exercise of these rights.

• Right of access: You may request a copy of all personal data we hold about you at any time.
• Right to rectification: If any of your information is inaccurate or outdated, you have the right to request prompt correction.
• Right to erasure: In certain circumstances, you may request that your personal data be deleted, subject to record-keeping requirements related to licensing compliance.
• Right to object to processing: You may object to the use of your data for specific purposes such as marketing communications.
• Right to data portability: You may request your data in a machine-readable format for the purpose of switching service providers.

To exercise any of the above rights, please contact our customer support team via live chat available 24 hours a day, 7 days a week, or by email at [email protected]. We will process your request within a reasonable timeframe.

7. Data Retention Period

spin996 retains your personal data only for as long as it is needed for the purposes set out in this policy or as required by applicable licensing and legal obligations.

• Active account data is retained for the duration your account remains active with our platform
• Financial transaction records are kept for the minimum period required by the licensing authority for audit purposes and anti-money laundering compliance
• Customer support communication logs are retained for the period needed to resolve any related disputes or complaints
• After an account is closed at your request, we will delete or anonymise data that is no longer required in accordance with established procedures

8. Protection of Minors and Underage Players

The spin996 platform is strictly for individuals aged 21 and above only. We take seriously our responsibility to prevent access by underage individuals to our online gambling services.

• Age verification is carried out during registration and again through the KYC process
• We do not knowingly collect or store personal data of any individual under the age of 21
• If we become aware that information has been collected from a person under the age of 21, the relevant account will be suspended immediately and the data will be deleted in accordance with established procedures
• Parents or guardians who discover that their child has registered an account on our platform are encouraged to contact us immediately via live chat or support email

9. Changes to This Privacy Policy

spin996 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our business practices, licensing requirements, or applicable legislation.

Any material changes to this policy will be communicated to registered players via in-platform notifications or through the registered email address. The updated effective date will be displayed at the top of this page.

Continued use of the spin996 platform after any changes to the Privacy Policy is considered your acceptance of those changes. If you do not agree with the changes made, you have the right to close your account by contacting our support team.

10. Contact Us Regarding Privacy

If you have any questions, concerns, or requests relating to your personal data or this Privacy Policy, the spin996 customer support team is ready to assist you.

• Live Chat: Available 24 hours a day, 7 days a week — access via the chat icon at the corner of this website
• Email: [email protected]
• Support languages: Malay and English

We aim to respond to all privacy-related enquiries within a reasonable timeframe. For requests that require identity verification (such as data access or deletion requests), you may be required to provide valid proof of identity.